A. What is the expected delivery time?

• West Malaysia: 2 – 5 working days
• East Malaysia: 5 – 7 working days

The above delivery times are estimates and commence from the date of shipping, rather than the date of order.

B. Do I have to pay for delivery?

No, delivery is free.


C. Which courier service company do you use?

These are our appointed courier service companies:
• GD Express
• Poslaju
• Ninja Van
• J&T Express


D. Do you ship internationally?

Yes, we only ship to selected countries. Please make your purchase HERE.


E. If damage occurred during transit, how do I go about returning?

Please contact our Customer Happiness Team at +603 55670788 or email customercare@medklinn.com.


F. Is there a pickup service if my items are faulty?

Regrettably, we do not provide pickup service.
However, you may send your device in via courier service or walk in to our Service Centre.
CLICK HERE to view location.


G. Will I be notified when my items are shipped?

Yes, an email notification containing the tracking number will be sent to you.


H. How do I check the status of my order?

You can check your order status by clicking HERE or under “My Account”.