FAQ

A. Do you provide warranty if the product was bought from Lazada or Shopee?

We only provide warranty for units that are bought from our Medklinn Flagship Store on Lazada or Shopee.

 

B. How long is the warranty period?

All Medklinn products come with one-year warranty. Register online to enjoy 3 months extended warranty.

 

C. Is there any extended warranty?

Register online to enjoy 3 months extended warranty. Please register within 14 days from the day of purchase.

 

D. Is the cartridge covered under warranty?

No – the cartridge is a consumable component.

 

E. How do I send my unit in for warranty claims?

You can send your unit by courier or walk-in.
1. If by courier, please fill in THIS FORM beforehand, then send it to our Service Centre at 22, Jalan Pengacara U1/48, Kawasan Perindustrian Temasya, 40150 Shah Alam, Selangor (Attn: Service)
2. If by walk in, you can just fill up the service form on the spot and drop off your unit.

 

Our Medklinn Online Store remains operational during this full MCO/EMCO period. Showroom will be closed during this period.

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