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365 Money Back Guarantee

It’s perfectly fine

to change your mind

365 – Money Back Guarantee
It is Our Promise to ensure you enjoy the Best air.

 

If you believe we have not helped you achieve Your Best, or if you change your mind, just return the product to us within 365 days from the date of purchase. We’ll be happy to refund you – no questions asked.

How to Get Refund?

1

Submit Form

2

Ship product back to Medklinn

3

Refund transferred to your bank account

Eligible Products

Only the following products with these serial numbers are eligible:

Home Series

Asens+20: 328-BB-00-XXXXX

Asens+40: 348-BB-00-XXXXX

HomeTravel Series

Versa 25: 625-BB-00-XXXXX

Versa 45: 645-BB-00-XXXXX

Auto Series

Autoplus: 58CXXXXX

Docking: 68CXXXX

Terms & Conditions of the 365 Money Back Guarantee (“Guarantee”)

Terms & Conditions of the 365 Money Back Guarantee (“Guarantee”)
  1. The Guarantee period is 365 calendar days from the purchase date.
  2. The Guarantee is only applicable for purchases made from 23rd July 2019 onward.
  3. The Guarantee is only applicable for purchases made at: –
    1. Medklinn Official Online Store (www.medklinn.com/my/online-store);
    2. Medklinn Showroom located at No. 22, Jalan Pengacara U1/48, Temasya Industrial Park, 40150 Shah Alam;
    3. Medklinn Exhibitions
  4.  The Guarantee is not applicable for purchases made from any other outlets such as: –
    1. Online marketplaces (such as Lazada, Shopee, Lmall, PrestoMall);
    2. Electrical stores;
    3. Pharmacies Chains;
    4. Car accessories shops;
    5. Retail Outlets;
    6. Others
  5.  The Guarantee is not applicable for purchases made with Easy Payment Plan.
  6. Products must be returned to Medklinn Showroom at No. 22, Jalan Pengacara U1/48, Temasya Industrial Park, 40150 Shah Alam at your own cost.
  7. A copy of the original invoice must be submitted together with the product for validation purposes.
  8. The return date will be the date the product is received by Medklinn at its premises.
  9. The Guarantee is only applicable for the following products with these serial numbers.
Home Series
ASENS+20: 328-BB-00-XXXXX ASENS+40: 348-BB-00-XXXXX
HomeTravel Series
VERSA25: 625-BB-00-XXXXX VERSA45: 645-BB-00-XXXXX
Auto Series
AUTOPLUS: 58CXXXXX DOCKING: 68CXXXX
  1. Upon Medklinn International Sdn Bhd (“Medklinn”) receiving the product, an acknowledgement email will be sent. Please allow 4-6 weeks for the refund to be processed via bank transfer.
  2. The refund % is as follows:-
# of Days/Months from Purchase Date Refund % from Purchase Price
14 days or less 15 days - 7 months 7 months 1 day - 12 months 95% 60% 40%
  1. The Guarantee is only applicable for units that have not been tampered with, dropped, smashed, or deemed (by Medklinn) to be misused. Condition of the unit will be determined by Medklinn after receiving and inspecting the unit.
  2. All free gifts and vouchers, if any that came with the purchase must be returned together with the product, failing which the full value of these gifts and/or vouchers will be deducted from the net refund.
  3. In the event of any dispute, the decision by Medklinn shall be final and conclusive. Medklinn reserves all rights to reject the refund application.
  4. Upon being notified by Medklinn, rejected returns are to be collected by customer within 30 days. If not collected, units will be disposed after 30 days.
  5. A customer can only return up to a maximum of TWO (2) units of any models during their lifetime.
  6. Medklinn reserves the right to amend the Terms & Conditions without prior notice.